Gastnutzer
12. Januar 2025
the lodge offers a boat pick-up from the edge of the river. even though we called the same day to reconfirm pick-up time, they forgot to pick us up. the sun was burning hot on this beach where we carried around our bag, desperately trying to find our boat which only showed up 2 hours late! so when we finally arrived, we asked for the manager. he first denied that we had arranged a pick-up and then spent some time finding the culprit within his team. when he could not deny it anymore, he apologized and offered us a beer as a compensation. we were surprised that this was his only offer and pointed out very friendly that we would have expected a bit more. he got annoyed and asked us what we expected. we suggested a free dinner. then he really lost it and started yelling, accusing us of being in a bad mood and demanding too much. admittedly, we were annoyed, but who wouldn't after being scorched in the Sun? the whole scene got pretty intense and we got into a bad argument - all this in front of other guests and staff. in the end he offered a ten percent reduction (16 dollar) on the room rate but he never apologized for his behavior. we are not upset about the Mistake in the beginning - mistakes can happen - but about the way the manager handled the situation very poorly and unprofessionally. unfortunately, this spoiled our stay there from the beginning. in other tripadvisor reviews we read that we were not the first ones to have troubles with this guy. on the upside, the lodge is in a really good location, the rooms are very clean and well maintained. however, the walls are very thin and you can here every word your neighbors say. the pool has a decent size and was very clean. beds are very comfortable. also, the staff was very helpful and friendly. in the evening, the friendly deputy manager came to apologize for the inconvenience.
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